Crossley Homes Privacy Policy Why do we have a privacy policy? At Crossley Custom Homes, we believe in building relationships with our customers. These relationships are built on trust and respect and we believe that is the way a business should be operated. Part of building trust and respect is done by telling you what information we will require from you, how the information will be handled, and how the information will be kept safe. We know that your personal information is a valued asset and we want you to know that we will treat it that way. The purpose of the following document is to inform you of: our information handling practices; the reasons for these practices; security steps in place to protect your information; and your role in controlling your own personal information. Collecting Personal Information At Crossley Custom Homes, we collect personal information to better serve your needs. Whether it is purchasing products and services from us or obtaining service or warranty work, we are here to make sure you get everything you need. In order to provide you with our wide variety of services, products and promotions, we may collect the following information when necessary: contact and mailing information such as name, address, telephone numbers, fax numbers and emailing addresses; employment information, credit information and personal references of those who are applying for credit; the plans, specifications and other particulars about the home which is being built for you; insurance information; municipal and legal descriptions for your home; any other relevant information which is necessary to provide you with our products and services. We may collect other personal information depending on the circumstances, but we will ask you directly and ensure that you agree. Safeguarding Your Personal Information Like you, we at Crossley Homes value your personal information. Part of valuing your personal information is making sure that it is protected and kept confidential. We achieve this by: having our employees sign a confidentiality agreement; keeping our records in locked filing cabinets; having up-to-date computer security including firewalls and passwords; where third parties are hired to assist us with providing products for you for your home, we have them sign a privacy and confidentiality agreement to ensure that your personal information is protected by them. Updating Your Personal Information Crossley Homes Ltd. will do its best to ensure that your personal information is correct and kept current. We will keep your information as long as is necessary to continue to your customer needs and any legal requirements we may have. However, once your personal information is no longer needed we will destroy it. If your personal information changes, please inform us of the change and any other information you feel is necessary. Also, if your personal information is incorrect, then please notify us of the correct information. Controlling Your Personal Information We believe that part of establishing trust and integrity comes from allowing you to control your own personal information. As such, we will collect information from you on a voluntary basis. However, in some circumstances, before we collect personal information from you we will have you complete a consent form which authorizes our collection, use and disclosure of your personal information. If you have questions or concerns about the handling of your personal information or wish to withdraw your consent, please contact Anne Crossley, Crossley Custom Homes' Privacy Officer at anne@crossleyhomes.com. Accessing Your Personal Information Crossley Custom Homes' Privacy officer provides you with the opportunity to access your personal information that is held by us. It is our policy to ensure that customers receive one complimentary copy of all of their documents to keep in their own personal file. If you require another copy of such information or further information, please contact Anne Crossley, Crossley Homes' Privacy Officer, at anne@crossleyhomes.com. Please note that a nominal fee may be charged based on the volume of information requested. If you have more questions about your privacy rights in Alberta please visit the website of the Office of the Information and Privacy Commissioner at www.olpc.ab.ca.